Victoria Quay 6

Reviews

• Anon - June 2024
  The location of this property is absolutely fantastic and we had a lovely stay there. The decor is a little bit tired but that didn't put us off. There were a couple of missing/broken items when we arrived, which we have reported to the agency.
  Response

  We are thrilled to hear that you enjoyed the wonderful location just off the Old High Street, providing easy access to Falmouth harbour, shops, and restaurants. Thank you for bringing these issues to our attention, your feedback is greatly appreciated. Regrettably the spare light bulbs in the property did not fit the bedside lamp and you found two cracked glasses. We aim to have spares available in each property for guests and we are sorry this didn’t happen in this instance. As you know we did offer to send replacements at the time, which you declined. Thank you for setting aside the two cracked glasses so that we could take them away and replace with new ones. Following the bank holiday, we promptly arranged for new bulbs to be sent over on Tuesday morning. We are looking forward to welcoming you back to Falmouth in the future. Our warmest regards from Sarah and the team at Cornish Holiday Cottages.
• Anon - September 2023
  The apartment is a great location with good parking for 1 medium car. It's well equipped, quiet and the views of the Quay are amazing. Walking distance to good choice of attractions, shops, pubs. Cleaning and maintenance could be improved. Overall a good place to stay.
  Response

  Thank you so much for sharing your thoughts about your stay in the apartment. We truly appreciate your feedback, as it helps us continuously improve our accommodations. We're thrilled to hear that you enjoyed the great location, parking convenience, and the breathtaking views of the harbour. It's wonderful that you found the apartment well-equipped and appreciated the quiet surroundings while still being within walking distance of attractions, shops, and pubs. We take your comments about cleaning and maintenance seriously, and we will certainly look into areas where we can enhance our services to provide an even better experience for our guests. Please know for future stays that we encourage all of our guests to call us with any maintenance issues, we are more than happy to help with any queries. Following your feedback on cleanliness we will endeavor to carry out an inspection on the property so that this is remedied. We very much look forward to welcoming you back to Cornwall in the future. Sending kind regards from the team at Cornish Holiday Cottages.
• Anon - July 2023
  The location was fantastic and the apartment well equipped. However, we felt that it looked tired as we would have expected at the end of the season not at the start.
  Response

  Many thanks for your review, we understand that you chatted with the team as well and we appreciate your feedback. We do hope you will stay with us again in south Cornwall in the future. Kind regards from all of us at Cornish Holiday Cottages.
• Jackie Russell - June 2023
  Super location, magnificent views, well equipped and good parking
  Response

  It is a pleasure to receive your wonderful review of Victoria Quay 6 in Falmouth and your five-star rating. We are delighted to know that you enjoyed the magnificent views of the harbour and that you found the property to be well-equipped with the added bonus of good parking. Sending you warm wishing from the team at Cornish Holiday Cottages.
• Anon - June 2023
  There was mould on the shower tiles and large cobwebs in the corners of the sitting room. Tv signal was intermittent
  Response

  Many thanks for finding the time to send us your review of your recent stay at Victoria Quay 6. We know that during your stay in Falmouth, the area was experiencing high pressure that was having an intermittent impact on TV signals particularly in properties that are close to the sea. We are sad to hear some areas of your housekeeping may have fallen short and we would have loved to have had the opportunity to send our caretaking team back to rectify this for your stay. With this particular property, the housekeeper has been changed since your stay and the tiles have been deep cleaned. We hope you will be back to stay with us again. Best wishes from the team at Cornish Holiday Cottages.
• J G Stephenson - February 2023
  A perfect location, well equipped and comfortable accommodation; the only downside is the top floor setting with requires negotiating a flight of stairs.
  Response

  Many thanks for sending through your review of your most recent stay at Victoria Quay 6. We are pleased that you found the accommodation to be comfortable and enjoyed the location. We appreciate your feedback regarding the setting if you require help in the future please note that there is a ground apartment in the same building. Kind regards from all of us at Cornish Holiday Cottages.
• Cornwall Clare - November 2022
  It was perfect apart from feeling a bit damp at first and black mould on the bedroom window frame.
  Response

  Thank you for your review of Victoria Quay 6. We are sad to hear the apartment felt a little cold and damp when you arrived. We inspected the apartment recently and the bedroom window frames you mention have been thoroughly cleaned. No damp was found but now we are in the colder months we will make sure the apartment is warmed through before our guests arrive. Thank you for bringing this to our attention and we really hope you will be back to stay with us again soon. All the best from Cornish Holiday Cottages.
• Maureen Cartwright - September 2022
  Apartment is lovely, shame standards have slipped dishwasher had stains on outside and kitchen cupboard doors. Also shower and bath had hair in and the basin tap bases not cleaned
  Response

  We are delighted that you enjoyed the apartment. If you have some photos to share of the cleaning matters you mention then please do send these on. We have been to inspect Victoria Quay 6 off the back of your review and found the apartment immaculate and presented exactly as the photos. If you ever do have an issue again then please do always notify us, as we are here on hand, 24/7 to attend to any issues, no matter how small. High standards are very important to us and on the few occasions where they fall short we do ask to be made aware during your stay so that we can send the housekeeping team back to rectify. Best wishes, Cornish Holiday Cottages
• Laura Wares - July 2022
  The apartment was spotless and spacious. The view is wonderful and really lifted our spirits each day.
  Response

  Many thanks for writing such a kind five-star review of your recent stay at Victoria Quay 6 in Falmouth. It is a joy to read that you felt the property was spacious and spotless, and we are pleased that you found the view to be so uplifting - we quite agree that it is wonderful. Sending kind regards from the team at Cornish Holiday Cottages.
• Jackie Russell - June 2022
  We have stayed there a number of times and greatly appreciate the upgrading. Perhaps a little rushed in the en-suite. But it all looks great and functions really well. The heating system was complicated and despite best efforts it still came on unnecessarily . Only reason to loose a star
  Response

  Thank you so much for reviewing your holiday at Victoria Quay 6. I remember we chatted through the heating difficulties and we had an engineer on standby to take a look at everything for you but believed that you had this under control based on our subsequent chats. We hope you will be back to stay again and we will make sure the heating is less troublesome. Kind regards from the CHC team.
• Jane Lane - June 2022
  For us, the view is paramount, and you can't improve on the setting here. The accommodation also has to be more comfortable than being at home. This apartment is clean and comfortable with good bedrooms , bathrooms and living area. Even the kitchen has an awesome view !
  Response

  Thank you for sending through such a kind review of your recent stay at Victoria Quay 6, Jane. We are so delighted that you found so much comfort here, and we quite agree that the views of Falmouth harbour are stunning. Kind regards from all of us at Cornish Holiday Cottages.
• Kevin Pinnington - April 2022
  Great apartments with fantastic views
  Response

  Thank you for sending us such a glowing five-star review of your stay at Victoria Quay 6 in Falmouth. We're delighted to read that you enjoyed the harbour views and look forward to welcoming you warmly back to Cornwall in the future. Kind regards from the team at Cornish Holiday Cottages.
• Anon - March 2022
  The apartment was very clean and comfortable with a good range of electrical appliances. The views were stunning and the location was excellent for walking access to the town centre. The slight downside was the lack of opening windows and the tight access to the parking space.
  Response

  Thank you for finding the time to send us your kind review of your stay at Victoria Quay 6. We are delighted to read that you found the apartment to be comfortable, and we quite agree that the views are stunning! Thank you for informing us about the windows, we are pleased to confirm that they will be replaced at the start of May and we greatly appreciate your feedback. Best wishes from all of us at Cornish Holiday Cottages.
• J G Stephenson - February 2022
  The best accommodation of the Packet Quay selection. The beds and bedding are particularly commendable. Some of the equipment (cutlery, crockery etc) is a little bit "holiday let" and could be updated.
• Rob Deville - November 2021
  Very clean,well equipped apartment with awesome estuary views. Great location for the town centre restaurants and bars. Another bonus is the secure covered garage parking.
  Response

  Many thanks for your wonderful five-star review of your stay at Victoria Quay 6. We're so pleased to read that you enjoyed the views of the estuary, the central location of the property and the added bonus of secure, covered parking. Sending kind regards from all of us at Cornish Holiday Cottages.
• Anon - November 2021
  The windows all need replaced and the heating system could not get to the control box. Very dark in the living room as the nights draw in, could not read or do our jigsaw puzzles.
  Response

  Many thanks for finding the time to send us your review of your stay at Victoria Quay 6. We are sorry that you found the property to be dark and will look into providing more light source as a priority. The windows are under review by the owners at the moment and the side, affected windows, will either be renovated or replaced this winter. Best wishes from the Cornish Holiday Cottages team.
• Fatima Lee - October 2021
  Absolutely beautiful house, wanted to stay forever
  Response

  Many thanks for sending us this glowing five-star review of your stay at Victoria Quat 6. We are so pleased that you enjoyed your stay in Cornwall and we can't wait to welcome you back in the future. All the best from the Cornish Holiday Cottages team.
• Anon - October 2021
  The apartment was clean, well furnished, and well equipped. The view of the harbour and Carrick Roads is stunning, especially at sunrise, and is a big reason why we chose to stay here for the second time.
  Response

  Many thanks for this wonderful five-star review of your stay at Victoria Quay 6. We very much agree about the sunrise view - the perfect start to a day in Cornwall. It's a pleasure to read that you found the apartment to be well equipped and that you enjoyed your stay! All the best from the Cornish Holiday Cottages team.
• Paul Crick - August 2021
  What a lovely apartment,on arrival very clean and tidy and everything needed for our stay was in the apartment.The view across the harbour any time of the day is fantastic.Short walk into town.Loved this place and Falmouth,thank you
  Response

  Many thanks for this wonderful five-star review of your stay at Victoria Quay 6, Paul. We quite agree that the harbour view is stunning at any time of day! It's a joy to read that you thought the apartment was lovely and that you enjoyed your visit to Falmouth. We look forward to warmly welcoming you back to Cornwall in the future. All the best from the Cornish Holiday Cottages team.
• Diane - June 2021
  Very comfortable and clean apartment with everything you could possibly need for a week or two away. Old building so fittings and windows stiff and not modern. Parking in the garage is very tight but we were able to use 2 spaces which was a godsend. Close to town amenities.